DMG Consulting
APRIL 16, 2019
million in 2003 to approximately $1.7 Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018. But market growth is just a part of the story.
Livepro
JULY 17, 2018
Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Luke Jamieson | Head of Service Centre at First State Super. In the last 10 years he has seen CSBA grow in the range of product and services provided.
Vistio
JUNE 29, 2021
” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” It can be done using gamification. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team. And I said, “Of course.
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