Remove 2003 Remove Best practices Remove Gamification Remove Multichannel
article thumbnail

CX FORUMS: 2018 Key Note Speakers

Livepro

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service.