Remove 2003 Remove Gamification Remove Multichannel Remove outsourcing
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CX FORUMS: 2018 Key Note Speakers

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Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Lyn Trewenack – Director at BBB Advisory.