Remove 2003 Remove Analytics Remove Gamification Remove Multichannel
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CX FORUMS: 2018 Key Note Speakers

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Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Topic: ‘Using Analytics to improve Customer Experience’. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Luke Jamieson | Head of Service Centre at First State Super.