Remove 2003 Remove Customer Service Remove Gamification Remove Multichannel
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CX FORUMS: 2018 Key Note Speakers

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Luke Jamieson | Head of Service Centre at First State Super. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. of Transports Customer Experience Steering Committee.