2003 Blog Customer Support Surveys 
Provide Support
OCTOBER 20, 2017
Social Media Customer Support Secrets. It is no longer a secret that social media channels are used for assisting customers on a daily basis. Customers tend to ask questions and resolve their issues publicly. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017.
ProProfs Blog
FEBRUARY 12, 2019
These days a lot of the content we come across on the internet contains terms such as customer satisfaction , feedback, and Net Promoter Score. Developed by Fred Reichheld, Bain & Company, and Satmatrix in 2003, NPS is a tool to measure customer experience and loyalty. Create NPS Surveys. Defining Net Promoter Score.
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ProProfs Blog
JANUARY 7, 2022
Products whose value proposition satisfies the needs of a market and its potential customers are likely to experience success. This blog will guide you about everything you should know about product-market fit. And that’s where things changed when Google introduced the concept of AdSense back in 2003. What is Product-Market Fit?
ProProfs Blog
FEBRUARY 7, 2019
This is the basic structure of the fundamental NPS question put forth by Frederick Reichheld in collaboration with Bain & Company way back in 2003. Throwing an NPS survey at a customer right after an interaction is not the right thing to do. You want your customers to engage and communicate with you; NPS does exactly that.
Provide Support
APRIL 21, 2018
There is a long-running debate over which set of skills is more important for a customer service rep, soft skills or technical skills. A recent survey by Service Strategies concludes that 96% of respondents judged communication skills and interpersonal skills more important than technical skills for the success in customer support.
Provide Support
JUNE 22, 2018
Customers may feel they are part of a big family that your company is. Gives value to the customer. A survey run by Econsultancy showed that 83% of shoppers said they needed some form of support during their online journey. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018.
ProProfs Blog
APRIL 10, 2020
Using dedicated survey software like ProProfs Survey Maker is the best way to build communication with your customers and gather insights to achieve true customer satisfaction. You can monitor customer behavior and fulfill their expectations before they fall prey to any other company. No brand is perfect.
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