PeopleMetrics

MAY 13, 2020

In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. If a team member feels disrespected and isolated, do your best to bring them back into the fold. A respectful environment is the best for encouraging creative, productive work.

Best practices 116

Best practices Customer centricity Feedback Consulting 116

PeopleMetrics

MAY 24, 2018

After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. Many companies collect customer feedback, but very few act on what they hear.

Feedback 54

Feedback Chief Customer Officer Best practices Consulting 54

PeopleMetrics

JUNE 18, 2019

One year ago today, I launched my book, Listen or Die: 40 Lessons that Turn Customer Feedback into Gold ( check it out on Amazon! ). The goal of the book was to share best practices on how to create a great Voice of Customer (VoC) program. Over the past year, another lesson has emerged that I would like to share with you.

Best practices 48

Best practices Interactive Voice Response Chatbots Consulting 48

PeopleMetrics

MARCH 12, 2018

If you have a large organization, I can guarantee that you're going to have variability in customer experience between your very best locations (or work groups or entities) and your worst locations (or work groups or entities). Exemplify best practices. Take a look at your best five locations. Let's say you're a hotel.

Benchmark 70

Benchmark Feedback Metrics Best practices 70

Callminer

FEBRUARY 21, 2018

This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. So, this is a great question to ask when comparing call center monitoring software.

call center software 210

call center software Call Center Contact Center Analytics 210

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors. Outside of work, he enjoys reading and traveling.

Personalization 109

Personalization Engineering Construction Transportation 109

PeopleMetrics

MAY 28, 2020

Once a root cause tag is chosen, best practice is to require the loop-closer to include a detailed reason for what happened. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. RCA is a game changer. Set up RCA today! Contact PeopleMetrics: About the Author. Sean holds a Ph.D.

Best practices 87

Best practices Consulting Consulting Analytics 87