MiaRec

AUGUST 25, 2022

Daily, contact centers generate, manage, and store an enormous amount of sensitive personal data, such as payment card details, social security numbers, contact details, and much more.

Contact Center 81

Contact Center Personalization Management Analytics 81

Callminer

NOVEMBER 9, 2020

Call center fraud is no laughing matter. Fraud is not only on the rise in call centers generally (jumping by 350% between 2013 and 2019 ), but the spread of fraud in the midst of the COVID-19 pandemic means businesses and consumers alike must be more mindful than ever. Indicators of Fraud on Inbound Calls That Agents Can Recognize.

Call Center 345

Call Center Banking Accountability Engineering 345

Babelforce

SEPTEMBER 15, 2021

Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively.

Call Center 102

Call Center Scripts Contact Center Airlines 102

JivoChat

FEBRUARY 22, 2023

This guide will provide you with a comprehensive step-by-step overview of everything you need to know about outsourcing your ecommerce in 2023 - from choosing the right partner and evaluating prospective services to implementing cost-effective strategies for maximum return on investment. from 2023 to 2030. Let’s get into it.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Etech

AUGUST 28, 2019

According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results from system glitches and 23% from negligent employees. A data breach to Capital One servers is one of the most threatening incidents that happened recently. Freeze your credit.

Banking 48

Banking Accountability Finance Engineering 48

Outsource Consultants

MARCH 9, 2018

In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner that specializes in professional, inbound, outbound, and BPO services. Selecting an outsource call center partner is difficult and time-consuming.

outsourcing 98

outsourcing Call Center Interactive Voice Response Consulting 98

Vistio

JULY 11, 2022

Let’s start out with just learning a little bit about your background. Can you give our listeners and readers some insight into your background, where you started and how you got to where you are today? Welcome Steven, can I record this call for quality assurance? Absolutely Hailey. Thank you so much for being with us.

Technology 52

Technology Self service Contact Center Analytics 52