at-home-agents-saas 
TechSee
APRIL 21, 2020
Some experts are currently working from home, some are providing support from company premises, and others are still visiting customers’ locations for essential installations and repairs, while observing social distancing guidelines. That naturally leads them toward a SaaS solution that can go live in under 24 hours.
CSM Magazine
JULY 2, 2020
As millions of people have been forced to stay at home, gaming, home entertainment, productivity and communications have been in high demand. Edmund Ovington, VP at Unbabel , discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs. Be ready for future surges.
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CSM Magazine
MAY 27, 2020
Antony Jagger, Manager, Customer Solutions, Aptean , looks at some of the challenges associated with mobilising customer services teams in the financial services sector, and asks: is a home working model sustainable in the long term? Of course, neither of these models is ideal. But the challenges don’t end there. Prioritising privacy.
Callminer
MAY 11, 2020
And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective. Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively.
ProProfs Blog
FEBRUARY 7, 2020
Primarily the function of a customer service agent revolves around troubleshooting the problems of your customers at every stage. . Everyone says that customer support used to be easy. Now, note the past tense in that. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. Solutions came easily too.
Sykes
SEPTEMBER 29, 2020
” Jayme started her career with Clearlink eight years ago as a sales agent. She began her career with SYKES as a customer assistance representative and has taken on several other roles: mentor for new agents, mystery shopper agent, Command Centre agent, acting team lead, and occasional responsibilities on special projects.
Sykes
SEPTEMBER 29, 2020
” Jayme started her career with Clearlink eight years ago as a sales agent. She began her career with SYKES as a customer assistance representative and has taken on several other roles: mentor for new agents, mystery shopper agent, Command Centre agent, acting team lead, and occasional responsibilities on special projects.
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