why-kapta know 
Kapta Customer Success
MAY 27, 2019
Whatever the case may be, talk to your clients to learn more about why they work with you and choose your products over the competitors, and you’ll have a deeper understanding of how they justify the cost of your services. Perhaps your company is excellent for generating awareness and driving organic engagement for their company.
Kapta Customer Success
APRIL 5, 2019
Having a nice chat with your client is friendly, but not helpful unless you’re learning what you need to know while you’re there. When you know a client’s pain points, you can base a later product recommendation off of that. You don’t want to come to your client offering the same things that they already know don’t work.
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Education Services Group
OCTOBER 25, 2022
Speakers: Chris Hicken , CEO of ’nuffsaid , You Mon Tsang , CEO of ChurnZero , and Alex Raymond , CEO of Kapta. And you know the conversations you can have with the CFO, I think, will be high bandwidth. So, I think there, you know if you’re just nice, maybe you should be in Support, frankly. The CFO is your ally.
Kapta Customer Success
OCTOBER 3, 2016
Did you know that by 2020, customer experience will overtake price and product as the key brand differentiator? There are some key reasons why non-SaaS companies should create Customer Success programs to engage their customers and help them generate results. Notice the difference? Improves Customer Loyalty.
Kapta Customer Success
JANUARY 31, 2018
Why it’s important for Customer Success teams to be prescriptive with their clients. Understanding why your customer bought from you and what they are trying to achieve creates a powerful vision and motivator. You need to have that prescriptive success path so that they know you’ve got that answer. Email, phone, chat?
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