CSM Magazine

DECEMBER 20, 2022

Online gambling has become a major industry in recent years, and its success is due in large part to its ability to provide excellent customer service. From the ease of making deposits to the swiftness of payouts, online gambling sites have continuously worked to improve the user experience for their customers.

Customer Service 72

Customer Service Accountability Chatbots Customer retention 72

Solvvy

FEBRUARY 5, 2020

Your business offers top-of-the-line products or services—but does your business offer top-of-the line customer support? Go all in on great customer service, and, instead of fending off angry tweets, you’ll win the Internet with rave reviews and customer support stories going viral for all the right reasons.

Customer Service 64

Customer Service Benchmark Average Handle Time Self service 64

Solvvy

JANUARY 7, 2020

Your business offers top-of-the-line products or services—but does your customer support provide the same experience to your customers? And trust us, your customers are going to notice as soon as they need to get in touch about a support issue and get stuck on hold for 15 minutes just waiting to get ahold of a human being.

Average Handle Time 48

Average Handle Time Self service Benchmark Customer Support 48

JustCall

APRIL 13, 2020

In this blog, we will share some hacks and tips sales teams can follow, as they work from home. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Getting started with remote work can be a bit challenging for businesses.

Sales 98

Sales CRM Analytics Chatbots 98

Avaya

JUNE 22, 2017

The stage is set for Avaya customers and channel partners to see the future of customer experience (CX) at Call Center Week held at the Mirage Resort in Las Vegas, June 28-29. You don’t want to gamble with customer engagement strategies—save your bets for after hours at the black jack table.) See the future of IoT.

Call Center 51

Call Center Customer Experience contact center solutions Contact Center 51

Talkdesk

JULY 24, 2017

As Talkdesk has recently been named to Forbes 2017 Cloud 100 list , we felt that now would be the perfect time to bring you this interview of Tiago Paiva, the Founder and CEO of Talkdesk. Let’s start from the beginning. My goal was to make a product that would dominate an industry and change the world. What happens next?

Call Center 57

Call Center call center software Enterprise Marketing 57

C Space

SEPTEMBER 21, 2020

In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.

Advertising 40

Advertising Technology Education Enterprise 40