Beyond Philosophy

APRIL 4, 2016

According to recent social science research, powerful people and leaders can fail as they will not collaborate. NPR Social Science correspondent Shankar Vendantam explained that when Congress wants to reach a deal, they have the lower-ranked people meet first and set up the framework before the influential leaders get together.

Consulting 284

Consulting Consulting Customer Experience Marketing 284

Beyond Philosophy

APRIL 7, 2016

This trend is, of course, a tad disappointing. Ricoh Canada who improved their Net promoter score by 34 points in 30 months and have subsequently grown revenues by 10% year on year, in a ‘shrinking printer usage market”. During the conversation, this person revealed the fact that he used to be in Customer Service.

Consulting 284

Consulting Consulting Customer Experience Customer Service 284

Beyond Philosophy

FEBRUARY 15, 2016

This concept has obvious connections to branding and marketing. However, marketing and branding are only part of the overall experience a Customer has with you (albeit an important one, particularly as it pertains to attention getting). All Gain. . Do you know if you are causing your Customers pain with your experience?

Journey mapping 281

Journey mapping Consulting Consulting Advertising 281

Beyond Philosophy

MARCH 9, 2016

Top 50 Marketing Thought Leader’ Reveals Latest Trend. We’d all be interested to hear your insight in the comments below. If you enjoyed this post, you might be interested in the following blogs: Training Employees on Nonverbal Clues. Small Talk and Trust.

Personalization 284

Personalization Consulting Consulting Sales 284

Beyond Philosophy

APRIL 20, 2016

Organizations should work to provide an experience where the positive emotions (any of those in the top three segments of the hierarchy) will outweigh the negative (the bottom). Top 50 Marketing Thought Leader’ Reveals Latest Trend. Small Talk and Trust. My Metric for Success?

Customer emotions 282

Customer emotions Metrics Consulting Consulting 282

Beyond Philosophy

APRIL 13, 2016

According to the author of The Fusion Marketing Bible Lon Safko, few companies even know how much they spend on marketing for new customers—or the price per point to acquire one. Emotions are a huge part of any customer experience; over 50% of them by my estimation. Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Consulting 150

Consulting Consulting Marketing Customer Experience 150

Beyond Philosophy

APRIL 4, 2016

According to recent social science research, powerful people and leaders can fail as they will not collaborate. NPR Social Science correspondent Shankar Vendantam explained that when Congress wants to reach a deal, they have the lower-ranked people meet first and set up the framework before the influential leaders get together.

Consulting 150

Consulting Consulting Customer Experience Marketing 150

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Beyond Philosophy

APRIL 7, 2016

This trend is, of course, a tad disappointing. Ricoh Canada who improved their Net promoter score by 34 points in 30 months and have subsequently grown revenues by 10% year on year, in a ‘shrinking printer usage market”. During the conversation, this person revealed the fact that he used to be in Customer Service.

Consulting 150

Consulting Consulting Customer Experience Customer Service 150

Beyond Philosophy

APRIL 20, 2016

Organizations should work to provide an experience where the positive emotions (any of those in the top three segments of the hierarchy) will outweigh the negative (the bottom). Top 50 Marketing Thought Leader’ Reveals Latest Trend. Small Talk and Trust. My Metric for Success?

Customer emotions 150

Customer emotions Metrics Consulting Consulting 150

AWS Machine Learning

NOVEMBER 18, 2022

Leadership sessions – Learn from AWS leaders about key topics in cloud computing. Bratin Saha, VP of AI/ML at AWS, for the AI/ML thought-leadership session. In this workshop, walk through training a BERT model for natural language processing on Trn1 instances to save up to 50% in training costs over equivalent GPU-based EC2 instances.

Contact Center 77

Contact Center Engineering APIs Analytics 77

Verint

MAY 1, 2018

Ian Beaver and Cynthia Freeman, product experts from Next IT-Verint, will present “From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans” at 4:50 p.m. Data from large-scale, real-world enterprise IVA implementations revealed that people are increasingly relating to chatbots as they would human agents.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

Comm100

DECEMBER 1, 2017

CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. Top Priorities for 2018. Here is a rundown of the top priorities for organizations going into 2018. A “Frictionless Experience” Is Top Priority.

Contact Center 41

Contact Center Customer centricity Journey mapping Benchmark 41