CSM Magazine

JANUARY 24, 2022

Salon customer service is one of the most important parts of running a successful business. It’s an important factor customers pay attention to when assessing your salon. Customer service in the salon starts from the moment the customer sets foot at your doorstep.

Customer Service 52

Customer Service Personalization Marketing Customer Experience 52

ShepHyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. In other words, they are marketing their services to humans. And most B2B companies have a leaky bucket – customers that are leaving them regularly without telling them why.

B2B 156

B2B Customer Service B2C Advertising 156

ShepHyken

NOVEMBER 7, 2017

Wouldn’t you like to learn a few tips from a company that sees over 35 million customers a year? Shep and Steve Hockett, President of Great Clips, discuss the importance of knowing your customers and delivering a consistently amazing customer service experience. The Great Clips Five Steps to Customer Care: 1.

Wait times 194

Wait times Consulting Consulting Customer Care 194

Nicereply

JULY 14, 2022

This will help you to be sure your customer service email resolves the situation appropriately. There’s a very tangible moment when you realize that something has gone very wrong with a customer or client. It’s just a matter of composing the right customer service email that helps bring the situation to a point of resolution.

Customer Service 52

Customer Service Accountability Personalization Management 52

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70