VirtualPBX

MAY 16, 2024

Call and contact centers make inbound and outbound calls, and most businesses will deploy a mix of both to optimize efforts and maximize efficacy. Here, we’re going to focus specifically on outbound calling. Why Do Businesses Use Outbound calling?

Telemarketing 101

Telemarketing virtual call center call center professionals Technical Support 101

Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. Outbound Call Centers Conversely, outbound call centers—as the name suggests—handle outgoing communications to customers. This can be marketing and sales related, or it can be related to service and support.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Vcaretec

MAY 22, 2023

An industry that offers a wide range of sales and customer contact management services has evolved from what began as a technique to handle inbound sales queries. What is Contact center Outsourcing? One of the main components of our outsourced call center services is this.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

Hodusoft

JUNE 21, 2023

In inbound call centers, using inbound call center software can streamline incoming calls and enable agents to handle all calls as efficiently as possible. To make outgoing calls, these types of call centers use auto-dialers (predictive dialers or progressive dialers).

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

aircall

NOVEMBER 18, 2016

The structure of a contact center is necessarily flexible, in order to adapt to fluctuating call volumes and objectives. Contact centers often work using customized scripts for every customer interaction. This gives agents a framework for sales and support, and can help with confidence when tackling tricky situations.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

aircall

APRIL 2, 2021

Furthermore, you also get a more robust set of voice calling features than you would if all your employees worked on-site using a PBX system. And, unlike traditional, wired telephone systems, you can monitor your virtual call center using your remote phone system’s dashboard analytics. It’s easy to scale your call center.

voip 62

voip Interactive Voice Response virtual call center CRM 62