retain-the-human-touch-how-to-deliver-personalised-and-helpful-customer-service 
CSM Magazine
AUGUST 22, 2019
In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
CSM Magazine
AUGUST 30, 2023
In the dynamic landscape of financial services, where numerous firms are vying for the same set of customers, differentiation is the name of the game. Jon Brooks, Head of Financial Services at Sabio Group, suggests some ways to stand out. The firms that excel in this regard are the ones that foster trust and loyalty.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
NOVEMBER 22, 2023
In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. In 2018, online sales accounted for $6.22 billion – a rise of 23.6% from the previous year.
CSM Magazine
NOVEMBER 27, 2020
The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. Travel insurance had seen a spike in inbound calls, as customers sought guidance and reassurance on their level of cover. Reports from the front lines. Waiting times.
Select VoiceCom Blog
MARCH 16, 2023
Customer service impacts new and existing customers, heavily affecting your business sales. What better way to showcase your unique selling proposition than by offering superb customer service? However, as the world changes, so do standard customer service strategies. million in 2020.
Select VoiceCom Blog
JULY 11, 2022
Not all types of customer service are the same. In today’s digital age, there are multiple ways businesses can work to retain current clients and even attract new ones. This isn’t surprising, given how vital call centres are in a customer’s experience. What Is an Inbound Call?
CSM Magazine
FEBRUARY 18, 2020
Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience. Companies have a problem which their customers can solve, and I don’t just mean buying more of their products or subscribing to their services.
Expert insights. Personalized for you.
40 
Let's personalize your content