resources key-account-management-blog churn-rate-vs-retention-rate-what-are-the-differences 
CustomerSuccessBox
JUNE 18, 2021
In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an extensive guide for customer success. The blog tells you about how does the onboarding experience of the customer define the ongoing relationship you have with your customer . Who should manage customer onboarding in a SaaS company?
Totango
NOVEMBER 5, 2021
What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. We didn’t use any special tool.
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CustomerSuccessBox
NOVEMBER 17, 2021
The concepts have changed, the key performance indicators (KPIs) have changed and now you have to change with them. We will be discussing all Net Revenue Retention in this blog. What is Net Revenue Retention? If you are a SaaS business, churn is your devil with the pitchfork. Increasing NRR Accountability.
Totango
NOVEMBER 5, 2021
What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. We didn’t use any special tool.
CSM Practice
JUNE 4, 2021
Identifying appropriate metrics and key performance indicators (KPIs) from the get-go will help your high touch customer success team work more efficiently because the goals are clear-cut and measurable. . High Touch vs Low Touch Customer Success. KPIs are also about the journey, or how the team operates in order to reach the goal.
Totango
NOVEMBER 5, 2021
What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. We didn’t use any special tool.
Totango
JANUARY 29, 2021
Playbooks for customer success managers help drive processes that promote winning client outcomes. Here’s a look at what customer success playbooks are, why you need them, and how you can use them to deliver your clients the results they expect. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?
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