The Northridge Group

AUGUST 23, 2022

While Quality Monitoring solutions can help associates improve their performance, internal contact center monitoring efforts are often ineffective because contact center managers lack the time and resources to evaluate customer needs, associate performance, and opportunities to enhance customer experience.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

JustCall

APRIL 5, 2023

As a manager, you an implement different processes to improve your customers’ experience and build customer loyalty, such as: Relationship marketing (wherein you reinforce their loyalty by offering them special discounts on your product or service subscriptions, send personalized email on special occasions etc.

Management 52

Management CRM Analytics Customer retention 52

Fonolo

NOVEMBER 17, 2020

Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Shep Hyken , CS & CX Expert, Keynote Speaker, and NYT Bestselling Author at hyken.com. We had to listen.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Kayako

MAY 4, 2022

The other party in the customer service experience is the customer service agent. Agents need support because customers don’t want to jump through hoops to get their answers. Agents need support because customers don’t want to jump through hoops to get their answers. Are you ready to deliver Friction-Free Customer Service?

Customer Experience 107

Customer Experience Self service Accountability Advertising 107

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn. My Comment: I’m intrigued by the concept of a CX Maturity Model. MarTech Series) Client Satisfaction is more important than ever.

Customer Service 280

Customer Service Customer centricity Best practices Customer Experience 280

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One CX trend that will dominate/take the stage in 2022: . “I

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64