Fonolo

AUGUST 26, 2021

Agents communicate through online platforms and via phone but miss out on the in-person community that’s unique to a physical call center environment. Many call centers discovered an over-investment in office facilities – by transitioning to the work-from-home model, companies were able to save big on rent costs and real estate.

Call Center 142

Call Center Real estate call center software Interactive Voice Response 142

Vonage

MAY 1, 2018

Echoing Salesforce’s focus on workplace diversity and equality, the opening keynote, “We are all Trailblazers,” was led by two of the company’s female executives, Elizabeth Pinkham, executive vice president of global real estate, and Suzanne DiBianca, executive vice president of corporate relations.

Real estate 48

Real estate Banking Education Enterprise 48

TLC Associates

OCTOBER 30, 2019

Work at Home vs On-Site – Though some companies are opting for a remote work-from-home model, we’ll contend that contact center work still requires an official workspace. According to commercial real estate services firm JLL, the average price of office spaces across 53 major metropolitan areas is now $32.39 to $84.93).

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

Global Response

MAY 1, 2023

Omnichannel call centers handle a variety of channels as well, but their focus is more about creating seamless customer experience across all platforms and channels. Just as in real estate, when it comes to call centers, location matters. However, you can also find call center models based on another important factor—location.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62