AI-based call center: How do they work?
NobelBiz
APRIL 30, 2024
These recommendations are highly personalized, increasing the likelihood of conversion by presenting customers with options that resonate with their specific preferences and needs.
105 
AI-based call center: How do they work?
NobelBiz
APRIL 30, 2024
These recommendations are highly personalized, increasing the likelihood of conversion by presenting customers with options that resonate with their specific preferences and needs.
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Why Voice Matters: Conversational IVR Takes Customer Service to the Next Level
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OCTOBER 25, 2023
Conversational AI, with its specific intents and data-driven capabilities, empowers virtual agents with readily available customer information, ensuring personalized interactions. Customers calling in were greeted with a menu of options, often presented in a robotic and monotonous voice.
JustCall vs Talkdesk: An In-Depth Comparison
JustCall
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With this background, let’s take a look at what JustCall has to offer: And now, let’s move on to Talkdesk and what it has to offer: The differences between the two are not very overt – probably only that JustCall is more visually presentable. How has it done so?
5 Customer Service Tech Trends to Explore at MWC 2018
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. AR has been especially beneficial in the technical suppor t domain.
5 Customer Service Tech Trends to Explore at MWC 2018
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. AR has been especially beneficial in the technical suppor t domain.
From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service
TechSee
FEBRUARY 20, 2018
AI has also powered decision support tools, which help human agents present customers with relevant information in real time with the goal of making the best decisions and providing the right information to consumers. Here are the steps to get started: Build the virtual agent around a single strategic objective.
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