Quality Contact Solutions
DECEMBER 31, 1969
One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Because there are so many metrics that are available to track internally, externally, at the inbound call center agent level and the program level, it’s no wonder people stop to think “where do I begin?”
Callminer
AUGUST 1, 2017
Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. This will improve campaign performance overall including agents’ service levels.
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JustCall
MAY 17, 2022
When it’s time to evaluate QoS, make sure you’re comparing apples-to-apples by using metrics that are relevant to your industry. In addition, take several steps in advance to ensure consistent service; this may include having a plan to deal with jitters, investing in VoIP optimizing routers, and aggressively monitoring network traffic.
CX Global Media
JULY 12, 2019
You can never give agents schedules that they like and still meet service level!” In this session, I’ll talk through the journey my team took to reinvent this stalwart metric. EXPERT SESSION – Schedule and Forecast To Help Agents Win. Todd Hixon Capacity Manager, Hulu.
JustCall
APRIL 5, 2022
You can even use it from Wi-Fi hotspots or other wireless networks when you’re traveling. VoIP is also popularly known as internet phone service, digital phone service, internet calling, voice over IP, and broadband phone service – it all means the same thing. 5 Benefits of a VoIP for Businesses.
JustCall
APRIL 5, 2022
You can even use it from Wi-Fi hotspots or other wireless networks when you’re traveling. VoIP is also popularly known as internet phone service, digital phone service, internet calling, voice over IP, and broadband phone service – it all means the same thing. 5 Benefits of a VoIP for Businesses.
JustCall
APRIL 5, 2022
You can even use it from Wi-Fi hotspots or other wireless networks when you’re traveling. VoIP is also popularly known as internet phone service, digital phone service, internet calling, voice over IP, and broadband phone service – it all means the same thing. 5 Benefits of a VoIP for Businesses.
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