TechSee

JUNE 2, 2020

Today’s number one challenge in field service is the knowledge gap between Baby Boomer technicians – an aging workforce – and the next generation of technicians who have less experience and want more independence. Widening knowledge gap in field service. Shortage of skilled workers.

outsourcing 109

outsourcing Engineering Surveys Best practices 109

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Magazine

FEBRUARY 9, 2023

As a sub-section of customer services and support, field services plays a critical role in the service delivery ecosystem of many businesses. As such, it is important to understand that a company’s success in field services is directly linked to the quality of service they provide.

Customer Service 52

Customer Service Healthcare Chatbots Self service 52

TechSee

DECEMBER 28, 2020

“You’ve reached Service Enterprises. In reality, the lines between customer service agents and technicians have become blurred – the technician’s role includes some traditional responsibilities of agents, and the agent’s role includes more responsibilities traditionally held exclusively by technicians.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

TechSee

JANUARY 18, 2021

Our technology allows contact center agents and technicians to remotely guide customers on how to fix and install their products using video, Computer Vision, AI and augmented reality – so you can unbox and set up just about anything…and maybe even become a do-it-yourself technician. How, you ask?

Contact Center 109

Contact Center Chatbots Metrics Management 109