Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)
Noble Systems
MAY 4, 2021
Enterprising groups started to use the call center for outbound calls, too, for sales, surveys, or follow-up. It can also handle multiple channels, including non-voice contacts such as email, SMS/text, web chat, web collaboration, and social media. Telephony services are provided via VoIP (voice over internet protocol).
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