CSM Magazine
FEBRUARY 16, 2023
Product Manager Product managers are responsible for planning, developing, launching and managing their organization’s product lines or services on a daily basis through research into market trends, customer feedback and competitor analysis reports as well as coordinating departmental efforts across marketing departments when necessary for successful (..)
JivoChat
AUGUST 27, 2023
24/7 Technical Support and Customer Service Providing exceptional customer support and technical assistance is crucial for maintaining customer satisfaction and resolving any issues that may arise. This ensures customers can request assistance using their preferred method and receive prompt, personalized support.
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Hodusoft
JUNE 7, 2024
Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2. It is an excellent way to assess call center operations and agent effectiveness.
JustCall
APRIL 5, 2023
Further, the self-paced training modules and knowledge base eases the learning curve and makes it easier for your workforce to embrace the change with grace. Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation.
Callminer
AUGUST 1, 2017
Anyone who has called into a call center has experienced the painful process of going through a set of PVQs (Personal Verifiable Questions) or KBAs (Knowledge Based Questions) to verify that they are who they say they are. Increasing efficiency for Contact Centers can be achieved by…”.
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