Visionary leaders turn to unstructured data analytics to lead the way in 2021
Tethr
JULY 26, 2021
One of the big takeaways from this reflection was that unstructured call, chat, and case data would become big this year—and it has. Visionary contact center leaders who have invested in unstructured data analytics have been primed to navigate the challenges of a post-pandemic world, improve the customer experience, and so much more. .
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