Healthcare Metrics Service level Wait times 
Revation Systems
JUNE 15, 2020
“Our partnership with LinkLive Healthcare is truly collaborative. ” Cheryl Bloom , Fairview Health Services $14 M Banner Health has seen a $14 million benefit just by bringing in more patients and using LinkLive Healthcare for patient transfer communications. This proved cumbersome and time consuming.
Revation Systems
AUGUST 26, 2020
Over the last few months, patient access teams across the country have struggled with the need to quickly pivot with making their workforce remote due to restrictive legacy technology in healthcare contact centers. Rely on Metrics to Make Operational Decisions. Time to Get Creative! Reduced Staff?
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Cisco - Contact Center
AUGUST 18, 2020
This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Webex Contact Center Analyzer enhanced search.
Fonolo
FEBRUARY 9, 2023
In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. What is the Purpose of Service Levels? There is no 80/20 rule or principle at all.
Fonolo
APRIL 20, 2021
This includes helpful third-party services that assist in managing an overflow of calls on the phone line. Often staffed with savvy, trained agents, these overflow handling services are skilled in interacting with consumers on voice calls. How to avoid using a call overflow handling service. SAS: Specialty Answering Service.
SharpenCX
MAY 20, 2020
I’ve been waiting (and waiting) for a few doctor appointments. For the past few months, my appointments have been put on hold to give the healthcare system back much needed time and resources. If you’re understaffed and buried in interactions, let your customers know wait times will be unruly. Show empathy.
Revation Systems
FEBRUARY 3, 2020
Today, the healthcare system includes ten campuses and nearly 150 providers that collectively hold thirty different board certifications. The clinic’s customer satisfaction rates were dropping at alarming levels. LinkLive’s ease of installation was also appealing to the healthcare organization. The Challenge. The Solution.
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