Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

BlueOcean

MARCH 30, 2018

On the other hand, a vendor that is concerned only with meeting industry standards and parameters is not a partner who will be able to take a commoditized service and differentiate themselves or collaborate with their clients to make things work. Cultural Alignment. This post was originally posted on April 18th, 2017.

outsourcing 73

outsourcing Contact Center Journey mapping Telecommunications 73

SmartKarrot

SEPTEMBER 20, 2022

The increasing adoption of cloud-based solutions by SMBs and enterprises across various sectors, such as manufacturing, healthcare, retail, and financial services, is one of the major factors driving the growth of the SaaS market in the Americas. The Software as a service market is expected to grow from USD 130.69 billion in 2021 to USD 716.52

SaaS 10

SaaS Enterprise Healthcare CRM 10