grocery-retailer-improves-contact-center-agent-performance 
Outsource Consultants
AUGUST 7, 2023
From housing to groceries, the United States has been feeling the impact of rising costs. Better Utilize Technology We all know that technology has become an essential part of the contact center industry, but we often forget why. Last but certainly not least are new improvements to self-service options.
CSM Magazine
DECEMBER 6, 2021
Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain.
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3CLogic
MARCH 25, 2022
When a customer dials up a contact center for support, it’s easy for them to assume the agent on the other end is doing little more than placing them on hold or routing them to someone else. Intelligent call routing that directs callers to the most appropriate resolution or qualified agent.
BlueOcean
DECEMBER 13, 2022
Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology… and probably more. Alternatively, think of Amazon and their sprawling presence across both retail and media. Your members will thank you—and so will your agents.
3CLogic
JUNE 23, 2023
When it comes to customer service and call center technology, an estimated 1.6% of agent interactions with customers today are automated using AI. When it comes to customer service and call center technology, an estimated 1.6% of agent interactions with customers today are automated using AI.
Skybridge
JULY 21, 2020
I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!
3CLogic
MAY 27, 2021
As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.
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