HGS

MAY 27, 2015

For example, the HGS Digital Natural Assist (DNA) platform is leveraged by government agencies, consumer packaged goods companies, financial services, and automobile manufacturers to start customer engagement with self-serve options that seamlessly transition from FAQ database searches into live chat, video, or phone support.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Hodusoft

MAY 17, 2024

After the screen pop technology started gaining widespread adoption in markets like North America and West European countries, many organizations, ranging from the government-controlled ones to their private-run counterparts, started working on the CTI technology.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

Brad Cleveland Blog

FEBRUARY 28, 2017

For the past three decades, I’ve been privileged to work with a diverse range of organizations—from small startups to national governments and multinational corporations—in shaping their customer … Are we in charge, or are we slaves to our smartphones?

Government 26

Government Multi-channel support Multichannel Contact Center 26

Brad Cleveland Blog

FEBRUARY 28, 2017

For the past three decades, I’ve been privileged to work with a diverse range of organizations—from small startups to national governments and multinational corporations—in shaping their customer … Are we in charge, or are we slaves to our smartphones?

Government 20

Government Multi-channel support Multichannel Contact Center 20

Brad Cleveland Blog

SEPTEMBER 27, 2016

The purpose of any new technology should be to support the governing principles and mission of your organization. Effective leadership requires a multifaceted approach, and a few important recommendations come to mind: Keep your eyes on the prize. Keep it simple …

Technology 20

Technology Government Multi-channel support Call Center 20

Brad Cleveland Blog

SEPTEMBER 27, 2016

The purpose of any new technology should be to support the governing principles and mission of your organization. Effective leadership requires a multifaceted approach, and a few important recommendations come to mind: Keep your eyes on the prize. Keep it simple …

Technology 20

Technology Government Multi-channel support Call Center 20

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. As per recent stats , nine out of ten people expect multichannel support from businesses they are transacting with.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52