Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs! What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Two important components in gamification are surprise and delight. Set Objectives and Target Metrics. Set specific objectives and key metrics that define success. The answers are normally quite homogenous in B2C (e.g.

Accountability 75

Accountability Metrics Education Marketing 75