Fonolo

APRIL 27, 2020

' says @TaxJar #remotework #cctr #management Click To Tweet. It’s never been more important for call center managers to support their agents. Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to.

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DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report.

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DMG Consulting

OCTOBER 4, 2018

Knowledge Management in the Era of AI. The knowledge management (KM) market is experiencing a resurgence, driven by the artificial intelligence (AI) revolution. Gamification techniques are being used to track and reward knowledge contributors and knowledge users. By Donna Fluss.

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Eckoh

JANUARY 31, 2020

The Contact Center of the Future will be a finely-tuned machine – using real-time data to optimize experiences. In this third instalment in our series, Ashley Burton, Head of Product at Eckoh, explores the future for Managers. Managers can then see the results as they happen. So who’s at the controls?

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JustCall

APRIL 24, 2023

This is why you must ensure that the cost of ownership remains manageable. User-Friendliness Lastly, since your workforce would be using the software, you should ensure that the learning curve should be as flat as possible, with the interface being intuitive enough for your employees to understand it quickly.

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JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. Call recording – Record and monitor agent calls to improve quality and performance.

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voip Interactive Voice Response APIs Contact Center 52