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Gamification in the Workplace: More Than Just a Contest

Playvox

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement.

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5 Reasons Why You Need Gamification in Your Contact Centre Training

Call Design

If you’re a manager within a sizable workforce, you’ve likely heard of gamification. This new type of technology has completely revolutionised the way training and management is conducted throughout the professional careers of your agents. The gamification industry had a US $9.1 per year until 2025. Builds Engagement.

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5 Powerful Capabilities of Gamification

Call Design

Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Gamification learning connects employees to business goals with progress bars, leader boards, and quick and easy learning that rewards achievements.

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Brett Brosseau shares insight into Call Center Gamification

CX Global Media

Gamification in customer experience has been used for several years. However the use of gamification tools in employee experience and performance has really just begun to emerge. But can game mechanics and adding gamification to the contact center deliver your win? Avoid Losing with Gamification. Clic k to Tweet.

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Motivate and Engage Agents with Gamification

Aspect

According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.

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Why Gamification Is Critical To Customer Service

Call Design

As e-commerce looks to remain a dominant force for the foreseeable future, building a contact centre that can handle both the demands in quality and increased quantity remains the crucial challenge for contact centre managers. It is for this very reason that gamification has become so popular all over the world. Channel Engagement.

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The Manager’s Guide to Call Center Gamification

Fonolo

As a call center manager, the game pieces you must manoeuvre to keep your center, agents, and the overall business infrastructure at the top of their game are vast and varied. And like any good puzzle, managing a call center has a unique set of ever-evolving challenges, attrition being high on the list.