ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. No more call redirection, no more operational pauses.

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virtual call center Technical Support Engineering Self service 52

ViiBE Blog

AUGUST 11, 2021

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Today, contact centers give customers more options than simply calling a phone number. 5 essential contact center technologies.

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Contact center software Contact Center CRM contact center solutions 52

aircall

NOVEMBER 18, 2016

Contact centers are equipped with features designed to distribute calls efficiently, in order to maximize the number of fielded calls while keeping customer satisfaction high. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent.

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Call Center Contact Center virtual call center Telemarketing 72

Dialer 360

OCTOBER 30, 2020

Call Center Technology. Every contact center is dependent mainly on its technology. It directly affects work efficiency along with the cost of the contact center. Most importantly, you also need to understand the difference between multiple technologies. On-Site Call Center Premises.

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ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE makes follow-up easy by tracking metrics like first call resolution and by storing multiple calls to the same customer under a single ticket. Conclusion.

Self service 52

Self service CRM virtual call center First call resolution 52

NobelBiz

NOVEMBER 26, 2021

Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g., in the IVR or navigation menu) A shift in the items or services provided Marketing or sales assistance to clients or prospects. Data management: Simpler but more secure than ever!

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Fonolo

NOVEMBER 17, 2020

We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.

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Contact Center Gamification Call Center Average Handle Time 176

JustCall

NOVEMBER 23, 2022

Call center reporting helps identify and resolve workflow issues to boost productivity. Benefits of Call Center Reporting. There are manifold benefits of call center reporting. It enhances customer service by improving the retention rate, sales, revenue, brand image, and so on.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

aircall

OCTOBER 7, 2016

Specialises in outbound calls. Contacts and targets potential customers for the sale of products and services. Call center agent/call center representative. Specializes in inbound calls. First-call resolution is your objective , and solid communication skills are necessary to satisfying the customer.

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Call Center First call resolution call center software Telemarketing 48