ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

CustomerSuccessBox

MARCH 14, 2022

Closing a SaaS sales deal could take a hefty time depending upon a lot of factors. The Post Sales Process’. Post-Sales refers to a collection of processes that you need to perform after a customer purchases your service. While all of these activities could be performed using a Post-sales CRM.

CRM 52

CRM SaaS Sales Journey mapping 52

Totango

MARCH 16, 2021

B2C customer journey to see what’s the same and what’s different. We’ll cover the basics of: Customer journey mapping. How journeys differ for B2B and B2C customers. How to analyze your customer journey. Basics of Customer Journey Mapping. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 118

B2C B2B Journey mapping SaaS 118

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey.” Most of customer journey maps focus solely on customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

JULY 30, 2020

Customer Success is the buzzword in the modern SaaS companies. Chief Customer Officer (CCO) is one of the emerging customer success titles in modern SaaS companies. These stages are marketing, sales, product adoption , retention, business expansion and brand advocacy. Manage and monitor the project’s finance, schedule and scope.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling Journey mapping 10

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

ChurnZero

NOVEMBER 2, 2018

Finance – When tied to an LTV (Lifetime Value), NPS is a great indicator of both future growth and churn. Sales – Promoters are a Sale rep’s best friend. Sales staff can get a ton of value from Detractors as well. They provide insight into the key motivations of future buyers. Upcoming Webinar.

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95