Fonolo

AUGUST 29, 2018

You should consider onboarding, continuous training, career development, work-life balance, rewards and recognition, and soliciting feedback. The business value won’t be based on simply being a standalone channel – rather, it must integrate with other channels so agents can truly provide a multichannel experience.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

Comm100

FEBRUARY 7, 2018

Checking Multichannel Capabilities. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Checking Multichannel Capabilities. Does the marketing automation vendor allow you to run multichannel campaigns?

CRM 41

CRM Multichannel Marketing Accountability 41

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Fonolo

FEBRUARY 7, 2013

And the best ones actively engage employees throughout their calls, prompting them to update information or give feedback on how appropriate it was to suggest, so the base improves with every call. This white paper explores key areas that are sure to shake up the industry.v. Making your contact center omnichannel ready.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62