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The Best Advice for Contact Centers in 2018: The Experts Weigh In

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AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s not an easy job being an agent.

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Essential Aspects of Sales Training

Integrity Solutions

MAY 24, 2023

They’re beginning to question what value they can bring in a multichannel world where customers can find any information they need from an internet search and a cognitive agent. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization.

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