ClearAction

DECEMBER 5, 2023

CX-Inspired Growth We all know the value of human-centered design: Start with a deep understanding of users’ situations before you begin creating something. Adapt quickly from user feedback frequently during development of your plan. Adapt quickly from ongoing feedback loops after you launch it. alliance, and merger.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

JUNE 18, 2021

Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores. Oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions. Identify ways to improve services and feedback product suggestions internally.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49