ClearAction

MAY 29, 2016

From the customer’s viewpoint, they certainly want everything provided by Marketing to be easy and personalized. Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

ChurnZero

MARCH 12, 2021

What to do if the other person won’t negotiate in a fair and open way. That makes it safe for the other person to answer more truthfully about what’s really going on. There may be a couple of different options that you can throw out there that help them get value from your solution without leaving entirely.

Upselling 59

Upselling Personalization Sales Strategic Value 59

JivoChat

JULY 3, 2022

Users are looking for programs and websites that provide a personalized and satisfactory experience, when you understand UI and UX it becomes easier to provide that. . You will have the chance to make several exercises to put what you have learned into practice. Main topics: Determining strategic value. Workload: 15.5

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

ClearAction

MAY 29, 2016

From the customer’s viewpoint, they certainly want everything provided by Marketing to be easy and personalized. Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What it doesn’t cover: those factors that influence a person’s inner drive to achieve. It’s human nature.

Sales 52

Sales Coaching Accountability Personalization 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises. Updated Technology Solutions.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Talkdesk

MAY 23, 2019

Again, I’m at that particular age where I’m probably the oldest person in the room, so I do a lot of chairing, and that’s generally around customer engagement, that’s around CX, that’s around the contact centers, increasingly it’s around AI, by the way, that’s a very fast growing topic.

Contact Center 44

Contact Center Consulting Consulting Engineering 44