Examples Surveys Wait times White Paper 
Callminer
NOVEMBER 18, 2020
If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. When I see results from customer service satisfaction surveys that are unfavorable, I know the culprit is probably due to long wait times…”.
JivoChat
AUGUST 9, 2021
6 Ways to Personalize Customer Service (With Examples). ??Once survey, 60% of customers say experience is more important to them now than it was pre-COVID. As an example, consider your various “IRL” relationships. Here’s an example of how you might promote cross-sells/complimentary items during the shopping experience: Source.
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JivoChat
AUGUST 9, 2021
6 Ways to Personalize Customer Service (With Examples). ??Once survey, 60% of customers say experience is more important to them now than it was pre-COVID. As an example, consider your various “IRL” relationships. Here’s an example of how you might promote cross-sells/complimentary items during the shopping experience: Source.
Comm100
MAY 20, 2020
Worse still, if a customer reaches out on one channel, and then another, the agent has to spend time trying to find all the relevant information and piecing together the story from different channels. This slows down resolution speed and leads to much longer wait times. White Paper. The right channel for the job.
Comm100
MAY 20, 2020
Worse still, if a customer reaches out on one channel, and then another, the agent has to spend time trying to find all the relevant information and piecing together the story from different channels. This slows down resolution speed and leads to much longer wait times. Free Download: Customer Engagement 2020 White Paper.
Serenova
DECEMBER 13, 2019
According to a survey of 3,000 consumers by Vanson Bourne for Serenova , customer experience can make or break your reputation with new and prospective customers. Ninety-four percent of people surveyed say their service interactions impact their decision to stay with a company or switch to a competitor.
Callminer
SEPTEMBER 14, 2020
Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. A business analyst can measure things like wait times, behind-the-scenes troubleshooting and problem resolution rates and adjust call center strategy accordingly.
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