Examples Feedback Morale White Paper 
Callminer
FEBRUARY 10, 2020
If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Call Etiquette. What floor rules matter most for your call center?
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s not an easy job being an agent.
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Playvox
NOVEMBER 3, 2021
According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Related: 7 Ways to Drive Cultural Change that Boosts Agent Morale.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Lead by example. The presentation is shown to everyone in the training.
Fonolo
JUNE 28, 2018
Agent Fatigue and Low Morale. Perhaps you’re not lucky enough to hear directly from your customers, but you can at least get feedback from your CSRs. Your agents get the brunt of IVR-related complaints, among others, and can be a huge resource for customer feedback. White Paper: CX Trends You Need to Watch in 2018.
Callminer
MAY 11, 2020
And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective. A leader always leads by example. Maybe keeping an anonymous feedback box in the office will help in detecting bullies.
Comm100
OCTOBER 25, 2017
Why are customers so stupid” and “Why are customers so entitled” are also top suggestions (“Why are customers so stupid”, for example, rings in 110 searches per month). Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. And you need more. Download Now. Why Are Customers So Rude?
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