Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Thinking in Events.

Analytics 93

Analytics Government APIs Metrics 93

Global Response

FEBRUARY 13, 2022

Although it’s less common now in the Internet age, it’s still not uncommon for current or prospective customers to call to inquire for more information about products or services, place an order, ask about upgrading their service, or otherwise ask questions that may end in a sale or upsell. General Inquiries.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Thinking in Events The fundamental data type for customer journey analytics is the event. and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43

OctopusTech

SEPTEMBER 9, 2023

In addition to this, they are also trained in upselling techniques. Whether they handle technical support, inbound sales, or outbound sales, ensuring that they always align with your brand’s objectives and focus on the core strengths.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

MARCH 9, 2023

Rather than having simple, dull discussions about the services and products, they can harness the power of conversation to ramp up sales. Enhanced Customer Relationships Another use case of conversational artificial intelligence is the ability to personalize outbound sales calls.

Coaching 52

Coaching Sales Chatbots Analytics 52