JustCall

AUGUST 8, 2023

Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities. With information on customer purchase patterns, online behavior, and preferences, conversational AI can pitch products to increase average order value and maximize revenue potential.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

Mindtouch

JULY 31, 2017

Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. If the Knowledge Worker is producing helpful, easy-to-consume knowledge, then the “traditional” Support metrics will begin to improve as well.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling).

Revenue potential 19

Revenue potential Government Consulting Consulting 19

SmartKarrot

APRIL 24, 2020

In a nutshell, the client success manager handles the clients’ success for your company and tracks the churn metrics to reduce the business headwinds. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. Create a searchable knowledge base for users on your site and optimize it for external search engines, like Google and Bing.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

By analyzing customer interaction metrics, CRM software solutions can identify leads, focus customer retention efforts, analyze the performance of marketing campaigns, and grow sales. It also gives companies the opportunity to upsell products, and convert leads. How long each visitor has been on their website. Download Now.

CRM 49

CRM Marketing Multichannel Self service 49