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ChurnZero
DECEMBER 21, 2022
There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ Dave answers common questions from CS professionals in this webinar Q&A recap. 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar. This is world-class.
Nicereply
NOVEMBER 27, 2023
As a customer experience professional, you’re at the forefront of this battle for consumer loyalty and satisfaction. So, why should you, as a customer experience professional, care about CSAT? One metric that serves as a crucial tool in your arsenal is the Customer Satisfaction Score or CSAT. Why is CSAT Important?
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AWS Machine Learning
SEPTEMBER 6, 2023
In this post, we walk through how to fine-tune Llama 2 pre-trained text generation models via SageMaker JumpStart. What is Llama 2 Llama 2 is an auto-regressive language model that uses an optimized transformer architecture. Llama 2 is intended for commercial and research use in English. It rounds the data from one type to the another.
Liveops
JANUARY 25, 2019
We are dedicated to helping our customers better serve their customers—by building high-performing, trustworthy teams of professional agents. Create “explainer” videos—no professional design background required—to reduce call and email volume while providing a more dynamic and engaging customer experience. Customer Service and Support.
Nicereply
OCTOBER 29, 2019
Increasing customer delight, ensuring customer success, and providing a positive customer experience are pitched as the priorities for support professionals. Your goal is to make sure the complaint is addressed as quickly and professionally as possible. For example, when you are caught saying a private comment to the wrong audience.
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