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Gamification: Your Key to Balancing Compliance and Debt Collections

Noble Systems

Disengaged employees aren’t as productive, leading to issues with metrics like right party contacts, first time payments, and call scores. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification.

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CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy during This Global Pandemic

Serenova

Employee engagement has long been discussed in terms of costs associated with recruitment and retention. While that is still true, engagement plays an even larger role in the long-term health of your workforce as you navigate this global crisis. No longer are employees able to separate work and personal lives.

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Robert C. Davis and Associates partners with TouchPoint One to drive high ROI in contact center performance improvement efforts

Robert Davis

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Press Release. ROSWELL, Ga. November 13, 2018 – Robert C. About TouchPoint One.

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4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

Aside from this, finance department’s can work out creative ways to provide options to earn extra money, which can include performance based incentives, education allowance etc. Often millennials are living on credit cards. Compensating them slightly above regional averages can provide organizations a recruitment edge with this generation.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Employee Engagement: Employees are aligned with the goals of the organization. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.