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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

Another massively important area that HR deals with is employee engagement and internal communications. We all know happy employees make happy customers. Recognize How Finance Affects the Customer Experience This connection becomes evident once you remember who controls the budgets. All the rest are costs. Click here.

Finance 195
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Pivot Your Workforce Management Strategies Toward Employee Engagement Then Watch as Agent Morale, CSAT and Executive Buy-In Skyrockets

SharpenCX

Happier customers Agents who are less stressed and overwhelmed And, more time to focus on professional development of your employees. When Workforce Management Meets Employee Engagement. In fact, you can use workforce management to drive better engagement and positive business results across the board. each day.

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Action Changes Things: Make it Happen in 2021

CCNG

Employee Engagement and Development As leaders, we were faced with several challenges this year. Roger is a recognized CX industry thought leader with over 20 years combined experience in finance, contact center operations, and quality. The true test of a leader is to manage during difficult times.

CCNG 195
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A Company Culture of Good with Chad Jensen

ShepHyken

Before his current position, Chad held roles of increasing accountability, including running finance, supply chain, IT, and HR. He is a dedicated leader who prioritized the well-being of his employees and customers during the global pandemic. .” About: Chad Jensen is the president of Round Room , TCC , and Wireless Zone.

Wireless 203
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Why putting employees first leads to a profitable customer experience

CCNG

Creating happy work environments But what may not be as obvious is that the product team responsible for the digital experience, the finance team responsible for the 30-day return policy and the marketing team that didn't make the policy clear also impacted the customer's experience.

CCNG 195
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Workforce Management's Impact on Customer Service

Call Center Weekly

The Workforce Management function has many customers – the external customers, agents, business managers, finance, marketing… Success is in finding the balance of forecasting and scheduling “Human Resources” to assist the external customers when they want assistance. Have them at “Hello!” Support your frontline agents!

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Unbelievable! Does Car Buying HAVE To Be SO Bad?

Beyond Philosophy

Salespeople and finance directors and that mysterious manager in the back office must be empowered to do what it takes to make the experience terrific. Improve your employee engagement and your subsequent customer experience. Most car dealerships are light years away from this. Please share it in the comments section below.