Analytics Employee engagement Finance Gamification 
Serenova
MARCH 31, 2020
The analytics provide agents with a sense of control over their environment and make them feel more secure about the future and their own contributions. Analytics tell supervisors exactly where an agent is falling short so that feedback is both timely and individualized. Gamification is another way to keep agents motivated and engaged.
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?
Noble Systems
MAY 18, 2017
By example, this new frontier of employee demands why most of the call centers’ agent onboarding and ongoing training curriculum needs to be modulated accordingly. Millennials are very analytical and practical when it comes to learning and implementing their skill set. Let them touch it! Often millennials are living on credit cards.
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