Remove Employee engagement Remove Feedback Remove Gamification Remove Webinar
article thumbnail

Financial Services and Gamification: Train, Motivate & Retain

Noble Systems

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.

article thumbnail

How Gamification Can Help Call Centers Operate More Efficiently

Playvox

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Liveops

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . Measuring engagement and productivity is not a one-size-fits-all model. An important piece to integrate is real-time feedback. Give your agents time to adapt.

article thumbnail

Seizing the Digital Future in Customer Experience Transformation 

COPC

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Personalized Agent Training The adoption of digital gamification is a major component of this change. This approach moves away from traditional methods, making training more engaging and interactive.

article thumbnail

[Webinar w/Five9] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

Liveops

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . Measuring engagement and productivity is not a one-size-fits-all model. An important piece to integrate is real-time feedback. Give your agents time to adapt.

article thumbnail

CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy during This Global Pandemic

Serenova

A workforce that is used to meeting and receiving feedback in person will struggle with the loss of connectivity that comes with working from home. Analytics tell supervisors exactly where an agent is falling short so that feedback is both timely and individualized. Gamification is another way to keep agents motivated and engaged.

article thumbnail

Leading A Multigenerational Workforce in the Contact Center

Playvox

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Keeping agents of any generation motivated starts by keeping them engaged. Multigenerational Workforce Challenges.