Sat.Feb 12, 2022 - Fri.Feb 18, 2022

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How to Choose the Best Process Server for Your Legal Documents?

CSM Magazine

A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. In most countries, process servers are required to have a license in order to operate professionally and legally in their region. Read on to learn!

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

accounting, legal services). Customer Experiences Beset With Bows – How to Celebrate and Delight Every Time by Joseph Michelli. The Michelli Experience) Let’s assume you deliver a service instead of a product (e.g., How do you put a bow on those deliverables?

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5 Strategies Top Lawyers Take to Build Million Dollar Private Practices

Abby Connect

When legal professionals start private practices, the primary goal is always to attain success. For most, this means building a multi-million dollar firm. Unfortunately, this can prove difficult without the right strategy. Watching other growing law firms can feel disheartening — especially if your own growth has stalled.

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10 Ways Casinos Can Give Great Customer Service Around the World

CSM Magazine

Luckily, there are always specialised websites that operate in each country like [link] , where players from Norway can find the legal online casino they’re looking for. These laws can change from one country to another, making the situation even more complex. The United States is a popular destination for casino tourism.

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Straight Talk about Security, Compliance and Reliability in Cloud Communications

Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems.

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Onshore, offshore, nearshore call centers

Global Response

Onshore call centers are undoubtedly more expensive than outsourcing offshore, however, onshore call centers tend to offer better customer experiences and satisfaction, due to familiarity with the language and culture of your customers.

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BPO call center

Global Response

In short, BPO involves outsourcing a specific process, while KPO involves outsourcing work to generate ideas, objective judgments and decisions formed by expert knowledge.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

In some cases, legal requirements mandated that scripts be read verbatim, word for word. They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. But scripts have had a variety of issues.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.