10 Keys to PCI Compliance in the Call Center
Callminer
APRIL 17, 2014
Failing to protect customer privacy can result in serious fines and reputation issues. Here are 5 keys to PCI compliance in the call center.
Sat.Apr 12, 2014 - Fri.Apr 18, 2014
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Do Your Employees Need A Customer Care Management Degree?
Joe Rawlinson
APRIL 16, 2014
'Navigating today’s consumer marketplace is rather like walking a tightrope on a windy day. Fierce competition, rapidly changing technologies, and a customer base that is exposed to an omnipresent barrage of marketing campaigns are making it increasingly difficult to stay the course. Your customers are your number one asset and the best way to ensure your success is to serve those customers better than anyone else in your industry.
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The Conflicting Nature of Customer Service
Win the Customer
APRIL 14, 2014
'Bad service happens because there’s an inherent disconnect between the expectations of the customer and the demands of the call center.
One year later: Lessons learned from the Boston Marathon bombing emergency response
Customer Interactions
APRIL 15, 2014
'The aftermath of the Boston Marathon bombing demonstrated the power of an effective emergency response. Law enforcement officials immediately snapped into action to control the situation; protect the victims, spectators, and athletes; and move mountains to identify and track down the suspects. A lot went right in the first minutes, hours, and days after the bombing, thanks in part to the advanced preparation of the agencies involved.
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Best Practices in Mobile Customer Access Strategies
Brad Cleveland Blog
APRIL 17, 2014
So, how do you get started? Let’s begin with a short note on definition. Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more.
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Best Practices in Mobile Customer Access Strategies
Brad Cleveland Blog
APRIL 17, 2014
So, how do you get started? Let’s begin with a short note on definition. Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more.
Let's personalize your content