call-center-features call-center-reporting 
Balto
OCTOBER 27, 2022
Conversation intelligence (CI) software is a tool that can record, transcribe, and analyze speech in sales and customer service calls and chats to improve customer experience. According to a recent report, 59% of customers believe that businesses should invest more in training their customer service agents. Information Sharing.
3CLogic
OCTOBER 28, 2022
New Agent Console: SAP Service Cloud features an updated agent console that simplifies agent support workflows with a single, unified place to see all relevant data about the customer they’re supporting, including previous support contacts, purchases, and existing relationships. Luckily, there’s a simple solution.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Momentum Telecom
OCTOBER 24, 2022
Businesses were looking for better cyber security, lower costs, and more features and flexibility. In addition, we have access to data centers around the world and can implement colocation installations for your customers, regardless of their location. Call Recording and Reporting. We call it the Momentum Difference. .
AWS Machine Learning
OCTOBER 24, 2022
In this post, we introduce a new analysis in the Data Quality and Insights Report of Amazon SageMaker Data Wrangler. This analysis assists you in validating textual features for correctness and uncovering invalid rows for repair or omission. Notably, it includes a feature SKU that is ill-formatted. Solution overview.
Advertisement
Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.
COPC
OCTOBER 28, 2022
The New Zealand Employee Engagement Research Report is timely as organisations are battling to secure talent in tight employment markets globally. This report has clear messages regarding the importance of maintaining the fundamentals of good management to keep your teams as engaged as possible.
ViiBE Blog
OCTOBER 28, 2022
ViiBE Call: its ticketing and archiving system ViiBE is a web-based application that requires no download and enables B2B companies from all over the world (ViiBE is deployed by companies located in more than 70 countries) to provide technical assistance and after-sales support across different industries from oil and gas to retail.
Expert insights. Personalized for you.
52 
Let's personalize your content