TASKE Technology
SEPTEMBER 6, 2012
Over the last couple of posts, we’ve talked about the effects of staffing cuts on your contact center and how to mitigate them. Unfortunately, the economic reasons that often prompt staff cuts also make it difficult to provide financial incentives for the staff we have left. In July, Bloomberg BusinessWeek published the article “Employment Costs in the U.S.
Customer Interactions
SEPTEMBER 12, 2012
'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.
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Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
Customer Interactions
SEPTEMBER 19, 2012
'We’ve all heard the saying, “If it looks like a duck and walks/quacks/flies/etc. like a duck, it’s probably a duck.” But fresh off my trip to ASIS 2012 in Philadelphia, I can emphatically state that’s not always the case. Sometimes, it pays to take a closer look. As I perused the show floor and booths at ASIS, I realized that things are not always as they appear.
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Customer Interactions
SEPTEMBER 8, 2012
'In the famed Harry Potter movies, when the young wizard, Harry, begins each new school year he catches the Hogwarts Express, which departs from platform 9¾ at King’s Cross station in London. Visit King’s Cross today and you will see signs for J. K. Rowling’s fictional platform. But it is behind the scenes that the real magic is happening.
Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
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